Two Best Practice Seminars

eRostering and Beyond - Total Workforce Management (TWM)

Its benefits for patient care, staff satisfaction and bank cost reduction

Venue: Bradford Royal Infirmary

Medical Education Centre,

Duckworth Lane,

Bradford, West Yorkshire, BD9 6RJ

18th February 2009, 8:30 am - 12:30 pm

3rd March 2009, 9:00 am - 4:30 pm

In this series of two seminars, we address the steps needed to achieve the full financial and patient-care goal that can be achieved through implementing a methodical approach that goes beyond eRostering.

We welcome you to participate in either or both of these seminars. An exciting, half day seminar or a subsequent full day seminar, in an interactive discussion group format, led by pioneers in electronic Staffing management, Nursing workload planning and Overtime management.

In the full day seminar, the keynote speaker will be Dr. Keith Hurst. He will speak about recent advances in Nursing Workload Planning. The shorter seminar will address this topic in terms of current practices only. Other topics include how to conduct a site visit, what to ask for in a system demonstration - avoiding the "beauty contest," understanding the new web world, effect of judging on superficial aspects alone, demystifying ESR interfaces by understanding what the real problems are, the biggest challenge in eRostering - achieving full adoption. Finally, why one should be careful to avoid letting the tail wag the dog - i.e. avoid letting a Bank System determine your eRostering system.

This seminar series benefits from many lessons learned in eRostering in the USA where it has been in operating since 1995. Serious errors made in eRostering deployments in the USA have caused a fear of eRostering and thus has been ill–perceived among many hospitals for over 5 years until modern day companies came in during the period 2004 to date. One of these early US companies installed some 20 sites in the UK and left the same reluctance in NHS Trusts. Modern technology and enhanced sensitivity in the designs to ultimate NHS goals has created a new beginning for eRostering and affiliated and essential systems.

The key to success is comprehensive, accurate personalised and real-time information to support managers and executives. Add to this usability for staff and knowing how to address the change management factors necessary for success, including easy participation of all users, limiting the variety of policies so some level of standardization is achieved, and creating a paperless environment within 2 years of introduction. A high ethical standing of the supplier is also important. All of this is key to delivering high quality of patient care via efficient staffing, that in turn can only be achieved in a true partnership with a devoted supplier.

Alignment with the entire health care delivery process involved is needed to accomplish the above. The patient experience is directly affected by (a) staff rosters which are satisfying and equitable, (b) empowered staff, (c) the right skill mix, (d) adequate establishment, and (e) the optimal use of resources invoked from the Bank when needed. Several departures of alignment are currently present in NHS deployments of eRostering, frustrating the goals of NHS executives. One of these is letting eRostering to be subservient to a Bank process / system. A Bank management system is an extremely simple IT application. To be effective it has to share the same database as the eRostering application. Another integration need is the Workload estimation system, which is the input source for eRostering. Lack of a scientific approach to estimating the correct skill mix also causes misalignment with serious consequences in patient care and finances.

Who should attend?

Directors & Deputy Directors of Nursing, HR and Finance

Workforce Planning Managers

Bank Managers

Matrons and Senior Nurses/Nurse Managers

What will you hear about?

Workforce planning tools from rostering the available establishment to setting the establishment/budget scientifically

The farce and reality of roster optimisation. How truly optimised eRostering enables the efficient use of temporary staffing

Using patient assessments daily or periodically and setting staffing levels

Managing attendance and absenteeism

Rostering and planning staff education and training requirements

The biggest challenge - how to achieve 100% success in your staff adopting workforce solutions. Why is change management expertise important?

Next Steps:

To book a place on this seminar, please download a registration form here. Once completed please send to info@caresystemsinc.com and include Workforce Conference in the email subject line.

Please see the Seminar Programmes Included

Venue for both seminars: Bradford Royal Infirmary

Medical Education Centre,

Duckworth Lane,

Bradford, West Yorkshire, BD9 6RJ

Half Day Seminar

When:    18th February 2009, 8:30am - 12:30pm

The seminar addresses information support, essential for delivering high quality of patient care, the key priority of the NHS. Financial management of this delivery is an important consideration. Aligning with the entire process chain involved is needed to do the above. The patient experience is directly affected by satisfying staff schedules, empowered staff, the right skill mix, adequate establishment, and the best resources invoked from the Bank when needed. Several departures of misalignment are present, one of which is letting eRostering be subservient to a Bank process / system. Lack of a scientific approach to knowing the correct skill mix is another. A fully integrated total workforce management (TWM) solution to address the entire process chain consists of subsystems to address both these misalignments in addition to good eRostering.

Programme
Time	Topic
8:30-8:45am	Overview of the day’s agenda. We ask that each participant write out three sentences about their role, their expectation from eRostering deployment and their concerns about selecting a supplier and hand it to us at the start or email it to us ahead.
8:45-9:30am	What to look for in eRostering if your goal is financial management and patient care - Dr. Anura deSilva, CEO, Planmatics Inc (a process improvement company)
9:30-10:00am	Site visits and reference checks - how to find the truth
10:00-10:20am	Coffee Break
10:20-10:50am	The "big" requirements in eRostering Procurements - Don’t get distracted with minutia - Ms. Nilufer Celenk, Director of Operations, Care Systems, expert in Deployment Approaches for eRostering Systems, Deployment Leader for over 120 eRostering deployments over the past 7 years.
10:50-11:30pm	Why integration at database level rather than interfacing - the Total Workforce Management suite - Guest speaker from a client trust
11:30-12:30pm	Looking forwards - what is coming at you? Discussion Group
12:30-1:30pm	A light lunch before you leave - A product demonstration if you wish

Full Day Seminar

When:    3rd March 2009, 9:00am - 4:30pm

The topics of the half day seminar will be addressed in this full day seminar with a different emphasis and order of presentation, to actively accommodate the feedback and opinions of the audience in three Discussion Groups / Panel Discussions. A future pointing keynote speech by UK’s leading Nursing Workload researcher will start the day. (Attendees who come the first half day are invited to return for this seminar also).

Programme
Time	Topic
9:00-9:15am	Introductions, Overview of the day’s agenda and setting expectations. We ask that each participant write out three sentences about their role, their expectation from eRostering deployment and their concerns about selecting a supplier and hand it to us at the start or email it to us ahead. Give us your full name and email address please.
9:15-10:00am	Workforce Deployment - New Directions in Nursing Workload Estimation by Dr. Keith Hurst, Expert used by the DoH and by the AUKUH (Safer Staffing) group for developing Nursing Workload approaches
10:00-10:20am	Questions and Discussion on Workload Approaches
10:20-10:35am	Coffee Break
10:35-11:00am	Advances of eRostering in the USA and New Staffing Paradigms that are possible at the NHS - by Dr. Anura deSilva, CEO, Care Systems; expert in Mathematical Optimisation in Rostering
11:00-11:30pm	The "big" requirements in eRostering Procurements - Ms. Nilufer Celenk, Director of Operations, Care Systems, expert in Deployment Approaches for eRostering Systems, Deployment Leader for over 120 eRostering deployments over the past 7 years.
11:30-12:00pm	Discussion of Leeds Approach and. AUKUH (Safer Staffing) approach in Nursing Workload estimation and use of results - How they can complement each other - Led by Dr. Keith Hurst
12:00-1:00pm	Lunch - Product Demonstration if anyone wishes
1:00-1:30pm	Integrating Bank systems instead of old fashioned interfacing - The clear advantages of NOT letting the Tail Wag the Dog - Ms. Nilufer Celenk
1:30-2:00pm	A Panel Discussion - USA Lessons learned over 13 years, The obstacles to Progress towards savings at the NHS, Sales versus Customer Care. Responsibilities of the Trust
2:45-3:15pm	Learning Management - Education and Training tracking, rostering and management - Ms. Nilufer Celenk
3:15-4:00pm	"A day in the life of a Nursing Manager with Information Empowerment" - presentation by Dr. Anura deSilva and discussion
4:00-4:30pm	Achieving Full Adoption of TWM - Key Success Factors - Group Discussion